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Oct 6, 2016

You can’t be an effective leader if you are not able to have hard conversations that are successful. “Successful” means addressing tough topics in a way that will create change. 
 
One crucial skill to make hard conversations successful is attending to how things are being said. Without an awareness of...


Sep 8, 2016

Conflict on teams is a good thing. Really! Well, it's good if it’s healthy.

This month, two techniques to help team members engage in healthy conflict: arguing about what's best for the business and turning hostile non-verbals into dialogue.

Related episodes to help with these skills are:
Disagree Agreeably


Aug 4, 2016

Meetings are often viewed as a necessary evil to be endured. But they can be engaging events that build people’s skills and accelerate the work. This month, a recipe for mixing up meeting magic.

There is a four-meeting model discussed in this episode. If you want a graphic illustration of the model, just look at the...


Jul 7, 2016

Fear is natural but insidious. It can carve caverns in the foundations of our confidence, weakening our capacity. This month, a client learns about three kinds of fear and a transformational question that tames fear.

A seminal book to help master fear is "Feel The Fear and Do It Anyway" by Susan Jeffers.

At the end of...


Jun 9, 2016

Empathy is a crucial component of The Look & Sound of Leadership. Some people have it naturally, others don’t. In either case, it can be developed and learned. This month's episode has lots of ideas about what empathy is, what it isn't, and how you can develop it.
 
There are lots of resources discussed this...