Oct 6, 2016
You can’t be an effective leader if you are not able to have
hard conversations that are successful. “Successful” means
addressing tough topics in a way that will create
One crucial skill to make hard conversations successful is
attending to how things are being said. Without an awareness of the
‘how,’ things won’t be as safe as they could be. And if things
aren’t safe, they won’t go deep. And if they don’t go deep, they
probably won’t stick.
Five other episodes that relate to these skills are:
If you want to dig even deeper into this topic, two books to
“Difficult Conversations” from The Harvard Negotiation
Project. The authors are Stone, Patton and Heen.
And from the folks at VitalSmarts is “Crucial Conversations.”
The authors are Patterson, Grenny, McMillan and Switzler.
Both books are great. Lots of scripts. Lots of insights. Lots