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May 6, 2021

A leader, initially described to his coach as clueless, confronts a hard truth about himself. In the process, he gains a four-step tool to guide him through tough conversations.

Core Concepts in this episode:
To convey a tough message and maintain a positive relationship:
1. Start with a full-stop. Act, don’t RE-act....


Apr 1, 2021

This month’s coaching conversation explores ways to make feedback more palatable. The secret: sort the feedback you receive into three distinct categories.

Many ideas in this episode and last month’s episode are explained more fully in the book: ‘Thanks for the Feedback: The Science and Art of Receiving...


Mar 4, 2021

This month’s coaching conversation follows a client as he works to shrink his blind spot through feedback. He and Tom discuss lowering the barriers that stop us all from taking in feedback.

In the episode Tom mentions “Thanks for the Feedback” by Douglas Stone and Sheila Heen.

Tom also mentioned the PDF showing


Feb 4, 2021

This month’s coaching conversation features a leader too talented to lose but too troublesome to keep. Tom talks with him about blind spots and how he might reduce his.

PDFs for you:
The Johari Window

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Jan 22, 2021

In this special episode, Tom tells a story of being onstage one night in front of a packed theatre audience when the show most definitely did NOT go on. He also shares the lesson he learned from that calamity — a lesson he has subsequently shared with the hundreds of leaders he’s coached who need confidence...