You can’t be an effective leader if you are not able to have
hard conversations that are successful. “Successful” means
addressing tough topics in a way that will create
change.
One crucial skill to make hard conversations successful is
attending to how things are being said. Without an awareness of the
‘how,’ things won’t be as safe as they could be. And if things
aren’t safe, they won’t go deep. And if they don’t go deep, they
probably won’t stick.
Five other episodes that relate to these skills are: